Privacy Policy
Last Updated: June 29, 2021
This Privacy Policy describes how EQQUALBERRY SERUM (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last Updated” date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with our Site and Services.
We may use the information we collect to:
- Provide and improve our Services
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Communicate with you about your orders
- Provide customer support
- Manage your account
- Process returns, refunds, and exchanges
- Prevent fraud and protect our Services
- Comply with applicable legal obligations
- Improve your shopping experience
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
Information We Collect Directly From You
Information that you directly provide to us may include:
Contact information, such as your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security information, and other information used to maintain your account.
Customer support information, including information you choose to provide when communicating with us.
Some features of our Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from accessing or using certain features of our Services.
Information We Collect Automatically
We may automatically collect certain information about how you interact with our Site and Services.
This may include:
- Device information
- Browser information
- IP address
- Network connection information
- Information about how you interact with our Site
- Cookies and similar technologies
We may use cookies, pixels, and similar technologies to improve our Site, remember your preferences, analyze traffic, and understand how visitors use our Services.
Information We Obtain From Third Parties
We may receive information about you from third parties, including vendors and service providers that support our Site and Services.
These may include:
- Shopify and other e-commerce service providers
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Customer support providers
- Advertising and marketing partners
Payment processors may collect payment information such as your credit or debit card information and billing address in order to process your payment and fulfill your order.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide our Services, including to:
- Process payments
- Fulfill and ship orders
- Send order and shipping notifications
- Manage customer accounts
- Process returns and exchanges
- Provide customer support
- Improve our products and Services
Marketing and Advertising
We may use your personal information to send promotional communications, including marketing emails, text messages, or other promotional communications where permitted by law.
You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails.
Security and Fraud Prevention
We may use your information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.
If you create an account with us, you are responsible for keeping your account credentials secure. Please do not share your username, password, or other account information with others.
If you believe your account has been compromised, please contact us immediately.
Customer Support and Service Improvement
We may use your personal information to provide customer support, respond to your inquiries, improve our Services, and maintain our relationship with customers.
Cookies
Like many websites, we use cookies and similar technologies on our Site.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website functionality
- Analyze website traffic
- Understand customer interactions
- Improve our Services
- Support advertising and marketing activities
Most web browsers automatically accept cookies by default. You can adjust your browser settings to remove or reject cookies.
Please note that blocking or removing cookies may affect certain features and functionality of our Site.
How We Disclose Personal Information
We may disclose your personal information to third parties when necessary to provide our Services or operate our business.
This may include:
- Service providers that perform services on our behalf
- Payment processors
- Shipping and fulfillment providers
- IT and technology providers
- Analytics providers
- Customer support providers
- Business and marketing partners
- Advertising providers
We may also disclose information when required by law, such as in response to legal requests, subpoenas, court orders, or other legal obligations.
We may disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes beyond those permitted by applicable law without your consent where consent is required.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, we recommend reviewing that website's privacy policy and terms of use.
We are not responsible for the privacy, security, content, or practices of third-party websites.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required by applicable law.
Security and Retention of Your Information
We take reasonable measures to protect your personal information.
However, no security system is completely secure, and we cannot guarantee the absolute security of your information.
We retain personal information only for as long as reasonably necessary for purposes such as providing our Services, maintaining accounts, processing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
Right to Access
You may have the right to request access to the personal information we maintain about you.
Right to Delete
You may have the right to request that we delete your personal information, subject to applicable legal exceptions.
Right to Correct
You may have the right to request that inaccurate personal information be corrected.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.
Right to Restrict Processing
You may have the right to request that we restrict certain processing of your personal information.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
Marketing Preferences
You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations and shipping updates.
To exercise your privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the contact information below.
We will review and respond to your request in accordance with applicable law.
International Users
Your personal information may be transferred, stored, or processed in countries other than the country in which you live.
When required by applicable law, we will use appropriate safeguards for international transfers of personal information.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:
EQQUALBERRY SERUM
Email: support@eqqualberryserum.store